CANCELLATION
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📑 Cancellation & Refund Policy
🛑 1. Order Cancellation
Orders can be cancelled within 24 hours of placement, provided the item has not been dispatched.
To cancel your order, please contact us at [info@pendownpress.com] with your order details.
Once an order is dispatched, it cannot be cancelled.
💸 2. Refund Policy
If your order is eligible for cancellation or if there’s an issue such as a damaged or incorrect item, we will process your refund.
🔄 3. Refund Timeline
Refunds are processed within 3 to 5 business days from the date of approval.
The amount will be credited to the original payment method used during purchase.
📦 4. Return Eligibility
We accept returns only if:
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The book is damaged during transit.
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The wrong product was delivered.
In such cases, please notify us within 48 hours of receiving the order, along with images as proof.
📬 5. How to Request a Refund
Email us at [info@pendownpress.com] with your:
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Order ID
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Reason for cancellation or return
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Supporting images (if applicable)